Troubleshooting

Calendar

My 1:1s aren’t on my calendar

Check Settings → Connections. Google Calendar should show Connected.

If it doesn’t, connect it. Mora adds the 1:1s it already knows about to your calendar once the connection is active, so you don’t need to re-create anything.

My report didn’t get the calendar invite

The invite goes to the work email on their profile. Open their page, and on the Profile card select Edit to check the address.

If it was wrong, correct it and re-save the recurring 1:1 (⋯ → Edit cadence → save without changing anything) to send the invite again.

I moved a 1:1 in Google Calendar and Mora didn’t notice

That’s expected. The sync runs one way, from Mora to your calendar, so changes made in Google don’t come back.

Move it in Mora instead: the person’s page → ⋯ → Edit cadence → change the date and time. Otherwise the check-in email will go out 24 hours before the original time.

There’s no video link on my 1:1

A Google Meet link is added automatically when Google Calendar is connected. If there’s no link, check the connection.

If you’d rather use Zoom, connect it in Settings → Connections.

Disconnecting didn’t remove Mora from my Google account

Disconnect clears the access Mora stored. To remove it on Google’s side as well, go to myaccount.google.com/permissions.

I canceled a 1:1 but my report still has the invite

Canceling removes only that occurrence from your calendar. If the calendar update failed, Mora showed a warning at the time. The 1:1 is canceled in Mora either way, but the invite may still be live, so remove it in Google Calendar.

I can’t move a single 1:1 to a different day

You can’t move one occurrence of a recurring 1:1. Cancel that occurrence and schedule a one-off, or use Edit cadence to move the whole schedule. About scheduling

Check-in links

My report says the link doesn’t work

Each check-in link belongs to one meeting, and stops working once that meeting has passed.

If the meeting is still upcoming, open its Prep page, go to Pre-meeting check-in, and select Resend check-in. You can also copy the link and send it yourself.

The check-in was never sent

Check the status on the meeting’s Prep page:

Status	What to do
Not sent	Select Send check-in
Awaiting response	It was sent; they haven’t replied
Responded	Their answers are below

Check-ins go out automatically 24 hours before a 1:1. A meeting scheduled less than 24 hours ahead needs you to send it.

They replied but I can’t see it

Reload the Prep page. If it still reads Awaiting response, they may have opened the page without submitting. Their draft isn’t visible to you until they send it.

Can I change the questions?

No. Every check-in asks the same four questions.

Email

My report isn’t getting emails from Mora

1. Check the address on their profile (Profile card → Edit).
2. Ask them to check their spam folder and search for “Mora”.
3. Ask them to add the sender to their contacts.
4. As a workaround, copy the check-in link from the Prep page and send it yourself.

I’m not getting emails from Mora

Check Settings → Email preferences. Optional emails can be turned off there. Billing emails and check-in links are always sent.

If they’re switched on and still not arriving, check your spam folder, then email us.

How do I stop the emails?

Use Settings → Email preferences. Every optional email also has an unsubscribe link at the bottom.

Mora’s writing

Mora has nothing to suggest

Mora writes from your notes, completed 1:1s, check-in answers, and open goals. On a new account or for a new report there’s nothing to work from, so it says so rather than inventing something.

Run two or three 1:1s and wrap them up, and add a goal or two.

My briefings stopped

Check Settings → Mora’s briefings. It may be set to Off or to every two weeks. Briefings are written on Mondays in your timezone, and a missed week is filled in rather than skipped.

The summary of my last 1:1 is missing

Summaries are written at the wrap-up. If you started a 1:1 and never finished the wrap-up, there’s no summary, and no drafted agenda for the next meeting.

Role Check says the record is too thin

It needs at least two completed 1:1s with something written in them, in the last 90 days.

Role Check says a responsibility is absent, but we discuss it constantly

Role Check reads what you wrote down. Work you discussed but never recorded is invisible to it.

The other common cause is the role itself. If it’s still an unedited template, you’re being compared against a document you didn’t write. The library marks those as from a template, not yet edited. About roles

Billing

A page is asking me to start a trial

Everything beyond the Today page needs an active subscription. Settings → Billing shows your status. About billing

My card failed and I’m worried about losing access

You keep access until the end of the period you already paid for. That date is on the billing panel. Update your card through Manage billing before then.

The app

A page seems stuck or out of date

Reload it. Mora builds each page fresh, so a reload picks up anything that changed in the background, such as a new briefing or a finished Role Check.

A card says “No 1:1 scheduled” or “Cadence lapsed”

Neither person has an upcoming 1:1. The first never had a recurring meeting; the second had one that ran out. Set up a cadence or schedule a one-off. About coverage

There’s a banner across the top I can’t dismiss

That’s a 1:1 you never wrapped up. It can’t be dismissed, because that would mean losing the notes. Select Wrap up in the bar and finish it. What needs you

Which version am I running?

Your account menu → About Mora. Include it if you write to us.

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